Introduction

Effective stakeholder management is a critical capability for organisations operating in complex governance, regulatory, and operational environments. Leaders must understand stakeholder expectations, manage competing interests, and build trust-based relationships that support organisational objectives. This Stakeholder Management training course provides a structured, practical approach to identifying stakeholders, analysing their influence, and developing communication and engagement strategies that reduce conflict and improve outcomes. It integrates behavioural insight, communication planning, and negotiation principles to help professionals manage relationships ethically, transparently, and with confidence.

Key focus areas include:

 

Key Learning Outcomes

At the end of this training course, participants will be able to:

 

Training Methodology

This training course uses an interactive, practice-oriented approach combining focused presentations, facilitated discussions, scenario-based exercises, and role-play simulations. Participants apply tools and techniques to realistic stakeholder challenges, reinforcing learning through feedback and reflection to ensure direct relevance to professional responsibilities.

 

Stakeholder Management

Who Should Attend?

This training course is ideal for professionals seeking to…

  • Manage internal and external stakeholder relationships more effectively
  • Lead projects, initiatives, or change programmes involving multiple interests
  • Improve communication, negotiation, and influencing capability
  • Strengthen governance, risk, and compliance engagement outcomes
  • Reduce conflict and build collaborative working relationships
  • Operate confidently across diverse cultural and organisational settings

 

Course Outline

Day 1

First Principles, Identifying and Defining Stakeholder Audiences

  • Overview of stakeholder engagement and management
  • The stakeholder engagement process and key documents
  • Identifying stakeholders
  • Producing the stakeholder register
  • Creating and analyzing stakeholder profiles
  • Assessing interests, positive and negative
  • Analyzing the gap between current stakeholder and required perceptions
  • Selecting a suitable stakeholder management strategy
Day 2

Planning Stakeholder Communications and Measuring Effectiveness

  • Planning stakeholder engagement communications
  • Identifying and delivering the key messages
  • Creating stakeholder communications
  • Planning and managing stakeholder meetings
  • Dealing with stakeholder objections
  • Escalating stakeholder issues for resolution by senior management
Day 3

Interpersonal Skills in Stakeholder Management

  • Empathy and how it can assist in managing stakeholder relationships
  • Trust – the foundation of on which relationships are built
  • Influencing, persuading and manipulating – why they are different and the impact they have
  • Personality factors affecting stakeholder management (including feedback on a personality type questionnaire, to be taken in class)
  • Behaviors, their relationship to personality and how to read them
  • Influencing without authority – how to do it
  • Emotional intelligence, what it involves and benefits
Day 4

Negotiating for Success

  • The negotiating environment and backdrop
  • Reservation points, zones of potential agreement and best alternatives to a negotiated agreement
  • Differences between ‘soft’ and ‘hard’ negotiation techniques and why they are important
  • Principled negotiation, hardball tactics and important choices
  • Negotiation protocols and processes
  • Managing a negotiation
Day 5

How Culture Affects Stakeholder Engagement and Management

  • What do we mean by culture?
  • National culture
  • Regional culture
  • Organizational culture
  • Business unit or division culture
  • Communicating to different cultures
  • Negotiating with different cultures
  • Review of course/presentation of certificates

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

Ready to Take the Next Step?

Reserve your slot today and start your learning journey with us.

Got a Question?

Reach out to us anytime — we're here to help and guide you.

Related Courses

Business Excellence Strategy Development and Implementation
calendar 07 - 11 Dec 2026 , Dubai

Business Excellence Strategy Development and Implementation

Design and execute excellence-driven strategies for sustained performance and competitive strength.

View Details
Operational Process Design and Improvement
calendar 04 - 08 May 2026 , Dubai

Operational Process Design and Improvement

Optimising Business Processes for Agility, Efficiency, and Sustainable Performance

View Details
Certificate in Business Acumen
calendar 23 - 27 Mar 2026 , Dubai

Certificate in Business Acumen

Strengthen commercial insight, strategic thinking, and confident business decision-making

View Details
Executive Leadership in Artificial Intelligence (AI) Systems
calendar 30 Nov - 11 Dec 2026 , Dubai

Executive Leadership in Artificial Intelligence (AI) Systems

Mastering Data Governance, Privacy, and Technical Architecture

View Details
Discover More

Related Categories

Find Your Perfect Course in Related Categories

Strategy & Strategic Management
Training Courses
Leadership & Management
Training Courses

FAQs

Stakeholder management is the systematic process of identifying, analysing, and engaging individuals or groups that can affect or are affected by organisational activities. Effective stakeholder management improves governance outcomes, reduces conflict, and supports informed decision-making across projects and operations.

This training course builds practical skills in stakeholder analysis, communication planning, and influence, enabling participants to manage expectations and relationships more confidently. It helps professionals achieve stronger outcomes by aligning stakeholder engagement with organisational objectives and governance requirements.

Yes, negotiation is a core component of this Stakeholder Management training course. Participants learn principled negotiation techniques that support ethical influence, sustainable agreements, and long-term stakeholder relationships.

The course focuses on developing clear, targeted communication strategies based on stakeholder needs, interests, and influence levels. Participants learn how to plan messages, manage objections, and maintain effective dialogue throughout the stakeholder lifecycle.

Yes, the training course addresses national, regional, organisational, and business unit cultures. Understanding cultural differences enables participants to adapt communication and negotiation approaches for more effective stakeholder engagement.

Professionals involved in leadership, governance, project management, risk, compliance, or change initiatives will benefit significantly. The course is especially valuable for those managing complex stakeholder environments with competing interests.

Find a Course

Use the course finder to quickly locate suitable training courses.

Search Courses