Introduction

Operational excellence is increasingly driven by the quality and effectiveness of business processes. Organisations that rely on poorly designed or outdated processes often experience inefficiencies, inconsistent outcomes, rising costs, and reduced customer satisfaction. In contrast, organisations that apply disciplined process design and improvement approaches achieve greater agility, resilience, and long-term performance.

This Operational Process Design and Improvement training course develops a process-centric mindset that enables professionals to view operations end-to-end, rather than as isolated functional activities. Participants gain a deep understanding of how processes create value, how inefficiencies arise, and how structured improvement techniques can transform performance. The training course integrates analytical tools, Lean principles, and practical redesign approaches to ensure that improved processes align with strategic objectives while remaining flexible and customer-focused.

The course places equal emphasis on diagnosis, redesign, and implementation, ensuring that improvements are not only identified but also embedded and sustained across the organisation.

Key focus areas include:

 

Key Learning Outcomes

At the end of this training course, participants will be able to:

Training Methodology

This training course adopts a practical and application-focused learning approach. Expert-led sessions are supported by hands-on exercises, structured discussions, and real-world process scenarios. Participants actively apply tools and techniques to realistic operational challenges, reinforcing learning through practical insight and collaborative problem-solving.

 

Operational Process Design and Improvement

Who Should Attend?

This training course is suitable for professionals who are responsible for…

  • Designing or improving operational and business processes
  • Driving efficiency, quality, and performance improvements
  • Leading operational excellence or transformation initiatives
  • Managing cross-functional workflows and service delivery
  • Supporting continuous improvement and Lean initiatives
  • Enhancing organisational agility and customer value

 

Course Outline

Day 1

Understanding Process Design and Performance

  • Introduction to process thinking and value creation
  • Key components of operational process design
  • Process performance indicators and metrics
  • Types of processes: core, support, and management
  • Defining process scope and boundaries
  • Value chain and process architecture
  • Case examples of successful process design
Day 2

Process Mapping and Analytical Tools

  • Process documentation techniques (SIPOC, flowcharts)
  • Tools for capturing current state processes
  • Process analysis for identifying bottlenecks
  • Root cause analysis for underperformance
  • Assessing cycle time, cost, and quality factors
  • Swimlane diagrams and cross-functional mapping
  • Using data for process insight and decision-making
Day 3

Process Redesign and Lean Principles

  • Principles of Lean process improvement
  • Identifying and eliminating waste (TIMWOOD)
  • Redesign approaches for future-state processes
  • Error-proofing and simplification strategies
  • Balancing efficiency with flexibility
  • Customer-centric process design
  • Selecting improvement opportunities and priorities
Day 4

Implementation and Change Enablement

  • Developing a process implementation plan
  • Change management in process redesign
  • Stakeholder communication and alignment
  • Piloting and scaling improved processes
  • Training and support systems
  • Creating a process governance structure
  • Addressing resistance and maintaining engagement
Day 5

Measuring, Sustaining, and Innovating Processes

  • Establishing performance measurement systems
  • Process dashboards and visual management
  • Auditing and continuous monitoring practices
  • Embedding continuous improvement mindsets
  • Linking process innovation to strategy
  • Leveraging technology for process automation
  • Action planning for personal and organisational impact

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

Ready to Take the Next Step?

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FAQs

Effective process design ensures that activities flow efficiently, resources are used optimally, and customer needs are met consistently. Poorly designed processes often lead to delays, rework, and unnecessary costs.

No. While efficiency is important, the course also emphasises agility, quality, customer value, and sustainability, ensuring processes remain effective as organisational needs evolve.

Yes. The course integrates Lean thinking and waste elimination techniques as part of a broader process design and improvement framework.

Participants learn how to manage change, engage stakeholders, pilot improvements, and establish governance structures that support long-term process performance.

Participants learn how to manage change, engage stakeholders, pilot improvements, and establish governance structures that support long-term process performance.

Operations managers, process owners, continuous improvement specialists, transformation leaders, and professionals involved in operational design and optimisation will gain significant value.

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