Introduction

Organisations seeking to improve efficiency, competitiveness, and operational clarity must first understand how their processes truly function. Business process analysis and modelling provide the foundation for identifying inefficiencies, redundancies, and gaps that prevent organisations from achieving consistent performance. Without accurate process models, improvement initiatives often rely on assumptions rather than evidence, leading to suboptimal outcomes.

The Business Process Analysis and Modelling training course delivers a practical, step-by-step approach to analysing and modelling business processes at both enterprise and workflow levels. It focuses on transforming implicit knowledge into clearly defined, reusable process models that reflect reality and stakeholder requirements. By applying Business Process Modelling Notation (BPMN), participants gain a shared language to document, analyse, test, and improve processes, supporting sustainable operational excellence and informed decision-making.

Key focus areas include:

 

Key Learning Outcomes

At the end of this training course, participants will be able to:

 

Training Methodology

The Business Process Analysis and Modelling training course uses a highly interactive and application-driven approach. Short, focused explanations are combined with hands-on modelling workshops, real-world case analysis, and facilitated discussion, enabling participants to apply techniques immediately and build confidence in practical process modelling.

Business Process Analysis and Modelling

Who Should Attend?

This training course is ideal for professionals involved in process improvement and organisational performance, including:

  • Process Improvement and Excellence Managers
  • Business and Operations Analysts
  • Quality and Continuous Improvement Professionals
  • Project and Change Managers
  • Systems and Transformation Specialists
  • Professionals responsible for designing or improving business processes

 

Course Outline

Day 1

Understanding Business Processes

  • Overview and Key Concepts
  • An Introduction to Business Processes
  • Types of Business Processes
  • Identifying and Naming Business Processes
  • How to Analyse the Components of a Business Processes?
  • Business Processes Modelling Concepts
  • Practical Analysis Work
Day 2

Developing Business Process Models using Business Process Modelling Notation (BPMN)

  • An Introduction to Business Process Modelling Notation (BPMN)
  • The Mechanics of Business Process Modelling
  • Modelling Business Processes Events
  • Representing Detailed Branching and Joining Logic
  • Business Processes Patterns
  • Modelling Processes using the Basic BPMN Elements
  • Practical Business Process Modelling Work
Day 3

Advanced Process Modelling Using BPMN

  • Extended BPMN Modelling Elements
  • Developing Hierarchical Diagrams
  • Using Pools and Lanes
  • Handling Process Exceptions
Day 4

Analysing Business Processes

  • Introduction to Business Process Architecture
  • Identifying and Analysing Process Customers and Gaps
  • Challenging Legacy Business Rules
  • Diagnosing Process Health
  • Process Performance Analysis
  • Identifying Process Enablers
Day 5

Improving Business Processes Using Models

  • Eliciting and Discovering Business Knowledge
  • Identifying Improvement Opportunities using Process Models
  • Moving from as-is to to-be Models
  • Describing Improvements using Process Models
  • Implementing Improved Processes
  • Choosing the Right Modelling Tool

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.

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FAQs

The course focuses on analysing and modelling business processes accurately to support improvement, efficiency, and performance. It helps organisations move from informal understanding to clearly defined, measurable processes.

Yes, BPMN is a core element of the course. Participants learn how to use BPMN to model processes clearly, consistently, and in a way that supports analysis, communication, and improvement.

Absolutely. The course addresses enterprise-level process architecture as well as detailed workflow modelling, enabling participants to work across different levels of organisational complexity.

Accurate process models provide a baseline, making it easier to identify inefficiencies, test improvements, and measure performance. This supports evidence-based improvement rather than assumption-driven change.

Yes, the course is highly practical. Participants work on real examples throughout the training course, enabling immediate application within their own organisations.

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