On this Page

Introduction Key Learning Outcomes Training Methodology Who Should Attend? Outline

Introduction

Operational performance is where governance expectations are tested daily. Professionals accountable for delivery must achieve outcomes while ensuring processes operate within defined standards, controls, and capacity limits. Many operational failures arise not from lack of effort, but from weak oversight, unclear ownership, unmanaged dependencies, control drift, and delayed escalation.

The Managing Operational Responsibility and Risk Course strengthens operational oversight as a professional discipline. It focuses on identifying operational risk exposures, maintaining control integrity without unnecessary bureaucracy, monitoring early warning indicators, managing dependencies including third parties, and responding to disruption in a way that protects both performance and credibility. The emphasis is on disciplined oversight that supports reliable delivery under pressure.

Key focus areas include:

Identifying operational risks and control weaknesses early
Establishing oversight routines that prevent drift and rework
Monitoring indicators that signal emerging delivery risk
Managing disruption with clear escalation and corrective action

Key Learning Outcomes

At the end of this Managing Operational Responsibility and Risk training course, participants will be able to:

Analyse operational risk exposures and control weaknesses within their area
Apply structured oversight routines to prevent drift and recurring failure
Monitor operational risk indicators and respond proactively
Manage disruption using clear escalation and corrective action discipline
Strengthen operational resilience across processes, resources, and dependencies
Integrate risk-aware oversight into daily management practice

Training Methodology

This Managing Operational Responsibility and Risk training course uses operational mapping workshops, realistic case studies, and applied simulations to build practical oversight capability. Participants engage in hands-on exercises, peer review, and application planning to ensure oversight, monitoring, and response practices transfer directly to their operational environments.

Who Should Attend?

This Managing Operational Responsibility and Risk training course is ideal for:

Managers accountable for operational or service delivery outcomes
Process owners responsible for end-to-end performance
Professionals managing resources, schedules, quality, or output
Leaders experiencing recurring operational issues or disruption
Managers working with suppliers, contractors, or shared services
Supervisors responsible for oversight and delivery credibility

Course Outline

Day 1

Operational accountability: what managers are truly responsible for
Mapping your operation: processes, dependencies and failure points
Where operational risk typically originates
Ownership and handoffs: reducing “gaps between teams”
Build your operational risk map

Day 2

Identifying operational risk hotspots (quality, safety, delivery, fraud)
Dependency and capacity risk: people, systems, suppliers
Third-party risk at manager level: what you must oversee
Control points in operations: what matters most
Workshop: prioritise your top operational risks

Day 3

Monitoring discipline: leading vs lagging indicators
Practical dashboards and issue logs for managers
Detecting drift, workarounds and normalised deviance
Governance of exceptions and urgent work
Build your monitoring and escalation thresholds

Day 4

Incident and disruption response: roles and first actions
Evidence, documentation and accountability during disruption
Root cause analysis: preventing repeat incidents
Corrective action planning and follow-through
Simulation: managing a disruption end-to-end

Day 5

Operational resilience: reducing fragility in delivery
Continuous improvement: turning issues into system fixes
Strengthening team discipline and operational culture
Your operational improvement plan (30–60–90 days)
Application commitments and manager toolkit

International Standards & Professional Alignment

Our training courses are aligned with internationally recognised professional standards and frameworks across leadership, strategy, finance, governance, risk, compliance, and audit. By integrating globally trusted models, we ensure learners develop practical, relevant, and industry-recognised capabilities.

Our trainings draw on leading international standards and professional frameworks, including ISO, ISACA, COSO, OECD, IIA, FATF, Basel, IFRS/ISSB, GRI, NIST, CPD, ILM and the OECD AI Principles. This alignment ensures consistency with global best practices across financial management, risk oversight, digital governance, sustainability, and strategic decision-making..

Designed in alignment with globally recognised professional bodies, our courses support continuous professional development, strengthen organisational capability, and provide clear pathways toward professional certifications valued worldwide.